Delivery Information

When will my order be shipped? 

• You will receive an email on receipt of your order being received. A 2nd email will be sent when your order is despatched. Your order will arrive with you within 3-5 working days of your order being despatched. 

How do I change or cancel my order? 

• If you wish to amend or cancel your order, please contact us as soon as possible after your order and we will be happy to discuss this with you. Please contact us here.

My order arrived damaged, what do I do? 

• We’re sorry to hear your merchandise arrived in less than perfect condition. Please take photos of your items and packaging and get in touch with customer service, here.

I have received the wrong item in my order, what do I do?  

• We’re sorry to hear you have received the wrong item. Please contact customer service and provide your order number and images of the incorrect item that has arrived. Please email your order number and images to hello@mybaristabar.com.

I am missing an item from my order, what do I do?  

• Please check ‘my orders’ to ensure items have not been sent separately. If you are missing an item, please contact customer care within 30 days of placing your order. Please note you must state your order number for reference.

What payments do you accept?

• We accept PayPal and most major card providers through Shopify Pay. These include; Amex, Mastercard, Visa and Union Pay. 

What currencies do you accept? 

• Currently we accept payment in GBP sterling.

What size is the clothing?

We offer unisex clothing in a range of sizes from S to XXL. To find out more about our available sweatshirt sizes, please refer to the size guide below:

Sizes:

XS (8), S (10), M (12-14), L (16-18), XL (20-22), XXL (24) 

Sized for a loose relaxed fit.

How much does delivery cost?

UK & Ireland (including Channel Islands)

• £3.95 for Standard delivery in 2-3 business days from despatch
• FREE on orders over £30   

How do I return my order? 

• You can return items purchased if they have not been worn or tampered with. Unfortunately, we do not provide a free returns policy. Goods must be returned to us within 14 working days of delivery to you or notifying us of cancellation.

• Please submit a return request via your account. Go to My Account and then select the order you wish to return. This will notify us of your return request.

• Please retain proof of postage to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. 

When will I get my refund?

• Please allow 5-7 working days from the time that we have confirmed a refund has been approved. Refunds will be processed to the original payment method. 

Have you still got a pressing question, or need to contact us?

• If you still need to contact us, you can do so via our Contact Us Page. Our Customer Care Team are available Monday-Friday between 9.30am and 4.30pm.